![]() ![]() Sometimes they’ll have a sticker on the side or back of the case that is a key you could use but won’t actually be the same as the OEM key that came with the PC. You’ll also want to get a copy of your current OEM key saved so you can use it later. If you aren’t going to do a factory restore and are sure you want to re-install windows from scratch you’ll first need to ensure you have a valid disc or an iso, perhaps an OEM one came with the computer? These days they tend not to ship out discs with OEM builds an may instead have the wim stored on the factory recovery partition which won’t be easy to access if you aren’t familiar with diskpart or using some third party tool. You may want to ensure you have copies of the installers for those program versions before doing so. If none of that helps I’d take a good look at the installed software, especially keeping an eye out for overlapping security products, theme and skin managers or anything that ‘adds’ functionality to explorer and consider removing them one at a time followed by a reboot until the freezes stop and you find the culprit (if any). I’d suggest playing with only a few at a time, for instance all items from the same publisher to try and figure out what might be involved (if in fact it is even related to those) Keep in mind that doing this will cause said software entries in explorer to not be available while disabled. To restore them you can open Autoruns and re-check them followed by another reboot (or user logout/login). Unchecking some of the non-Microsoft ones with autoruns will disable (move) the entries so that after a reboot (or user logout/login) they won’t be active. Before going all out on reinstalling windows you may want to grab Autoruns and then check the Explorer tab inside of Autoruns for non ‘Microsoft Corporation’ additions. While I can’t really call explorer one of the most stable programs, I’ve had my share of cases where it freezes or crashes over the years, sometimes such instability can be caused by other applications, usually third party ones with some Context Menu Handlers or Shell Service Objects inserted. ![]() While I’d normally also suggest doing a scan with DISM I don’t believe Windows 7 supports the ScanHealth option =( You may also want to consider running SFC /SCANNOW ![]()
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